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Online shoppers lashing out at delivery companies
By: Melissa Gundersen
EL PASO, Texas -- Many online shoppers in the Borderland and across the nation are outraged after their Christmas gifts didn't make it under the tree on time.
Workers at delivery companies, including FedEx and UPS, were out in full force Thursday, delivering late packages to some angry customers. KFOX14 crews saw nearly a dozen delivery trucks on Interstate 10 in a matter of 15 minutes.
While some shoppers have a "better late than never" attitude, others are taking to social media, ripping on both FedEx and UPS.
This comment was found on the UPS Facebook page: "Dear UPS, thank you SO much for ruining Christmas dinner. It was supposed to have been delivered Christmas Eve But it doesn't really matter now, because Christmas is OVER. Don't guarantee delivery if you can't deliver," said customer Melissa Votaw.
From food to clothes and toys, both shipping companies were late on an unknown, but significant, number of deliveries that were supposed to have arrived by the holiday.
Companies say the inconvenience was caused by bad weather in other parts of the country, an increased number of online orders, and a shorter shopping and shipping window since Thanksgiving fell later in November this year.
UPS released this statement: "UPS apologizes to both shipping and receiving customers who may have delays. We had additional sorting operations at Worldport, the UPS international air hub in Louisville, KY, on Christmas and are making deliveries and pickups today. Customers should continue to access UPS.com for the most updated information."
One UPS delivery man driving in El Paso said drivers did work overtime this year. He said this is actually the first year he worked on a Sunday trying to get all packages delivered on time.
FedEx spokesperson Adrian Pomi also addressed the delays by saying, "Our 300,000 team members delivered outstanding service during this holiday season, and we experienced no major service disruptions in the week before Christmas despite heavy volume."
On the KFOX14 Facebook page, some parents said they understand these things can happen, but said it's still upsetting for the kids.
I told my daughter Santa got stuck in the snow, but that he did have her tablet. I ordered it on the 3rd," said Iris Vargas Lilia.
For anyone who ordered from Amazon.Com the company is reimbursing some customers with a $20 gift card and a return on shipping expenses.