They said police took so long to respond to their call of a burglary that they wonder if they'll show up to an emergency.

GarCom Inc. supervisors said the surveillance video shows a crime that was well planned.But they feel police showed little interest.

Ralph Sifuentes, a supervisor at GarCom, saw the broken glass and a tool on the ground, and he knew the shop got broken into.

The surveillance video showed one person breaking into the property.

"They broke in, they cut through the gate, jumped in, cut out a wire to a camera, then jumped on the roof," said Sifuentes.

The video shows someone placing towels over three cameras.

"They stole some expensive equipment, some generators, drills and stuff we use to get the job done in the field we work in," said Sifuentes.

It was about 6:30 a.m. Thursday morning when they realized what happened and called police. But investigators didn't show up right away.

"They told us since it was a non-emergency that we'd have to wait. There was seven calls before us; they didn't have a time frame for us," said Sifuentes.

It was almost 11 o'clock when officers showed up to start investigating.

"Just like the police department, we have a job too, we have a lot of our clients waiting for us. We were told not to move anything," said Sifuentes.

In the meantime, workers were dispatched in their own vehicles to get to service calls, wondering what took police so long.

"You stop and wonder where your tax money is going. Supposedly we're paying these officers, but you get no response at all," said Lulu Nevarez, a GarCom employee.

Police spokesman Chris Mears explained that the department receives thousands of calls daily and must prioritize them. He said calls in progress or those involving the potential for injury will take priority.

Mears said the department understands it was an inconvinience but that the four-hour delay didn't hinder the police officers' ability to investigate.