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Buying health insurance is becoming a headache, said shoppers

Updated: Wednesday, October 9 2013, 10:28 PM MDT
By: Melissa Gundersen
EL PASO, Texas -- Buying health insurance through the online Marketplace isn't as easy as people originally thought it would be.

Across the country, people are saying the government website, www.healthcare.gov, doesn't work.

"It's just inundated with so many people trying to get in there," said Celia Garcia, a trained navigator with Project Amistad.

Project Amistad is a group that is now helping people navigate the website, known as the Marketplace.

"We're at about 300 calls," said Garcia.

Out of those 300 people calling for help, however, Garcia said no one has had any luck.

KFOX14 turned to Facebook followers and asked what they're experiencing.

Andrea Keener said, "First day (I) couldn't get on. The site was overwhelmed. Second attempt, the sign-on page was all jumbled up and kept freezing. (I) gave up for now."

Marco Gzaea wrote, "I have been trying since day one. At first it did not go through, now it goes through but it kicks you out right before you submit your profile.”

Only Paul Oropeza said he was successful. "It took me three days to just create the profile! Now I'm trying to see what plan to get," said Oropeza.

While there are some people who have made it through the "Create An Account" section of the site, experts said it's not the majority.

Staff at Project Amistad asks everyone to be patient and keep trying. They said people may not see results right away, though, as web creators are actively working to fix the problem.

"The website is the most inundated between 11 a.m. and 5 p.m., but at this point we have experimented at the wee hours of the morning and late at night and it's still very slow," said Garcia.

While people have until the end of next March to buy an insurance plan, experts recommend not waiting until the last minute. That's why some people are turning to an alternate method.

"We are able to do paper applications," said Garcia.

Trained navigators from Enroll El Paso, another group helping people understand the Marketplace, encourages people to start filling out paper applications. The only problem is, paper applications could take up to 10 weeks to process.

Garcia said paper applications can be found on www.healthcare.gov.
Buying health insurance is becoming a headache, said shoppers


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