East-side window business accused of ripping off customer, has F rating
Updated: Thursday, September 26 2013, 10:35 PM MDT
By: Bill Melugin
EL PASO, Texas --
A woman named Celia Sukon reached out to KFOX14 after she says she paid more than $1,100 to The Window Gallery in June for new windows on her home, but got absolutely nothing for her money.
Sukon showed KFOX14 the signed contract and copies of the two checks she said she used to pay for the services.
The business, near at the 9400 block of Carnegie, in east El Paso, never delivered the windows and cut off all contact after she demanded a refund, she said.
Sukon told KFOX14 she was told the windows would take four to six weeks to deliver, and that by mid-July, the owner of The Window Gallery, a man named Terry Hew, began to make up excuses.
"At this point, he started giving us a whole lot of stories. He started saying the truck came in, but the windows weren't on it. Then truck came in. Then he started saying, 'I don't know where the truck is, I don't know where the driver is,'" Sukon said. "Finally one day, we called him and he said the driver had a wreck, and the driver died in this accident, and the windows were with the driver, so he didn't know."
She says she was told a rush order would be put in for her windows. She said when those never came either, he stopped answering the phone.
"I started playing games, like calling him from my job, and he would answer the phone, so I knew he was getting my calls," Sukon said.
She said she texted him and said she wanted a refund, and she showed KFOX14 a text in which she said Hew agreed to the refund.
Once again, Sukon said, she never heard back again, despite several calls and text messages.
The Window Gallery has a F rating from the Better Business Bureau, isn't accredited, and has had 11 complaints lodged against it for various reasons.
KFOX14 called the phone number associated with Hew. A man picked up who identified himself as Hew's son, though he declined to give his name.
KFOX14 explained why it was calling. The man said his father had been out of town for quite some time because of a family emergency, and he had been in charge lately.
"There's a good chance that he's not going to be returning the call. He hasn't even been returning other family members' phone calls, let alone a reporter who's just trying to sit there and doesn't really have all the right information," the man said. "Nobody's called that I haven't spoken to, so whoever your source is, she might need to check or give me a call, because there's a good chance she's wrong."
The man admitted he knows Sukon but said she hasn't reached out to him or anybody at the business.
"She has not called me, and as of right now, she has not spoken to anybody," the man said.
"Yes, I did," Sukon said. "And I have proof."
Sukon showed KFOX14 a series of text messages between herself and the same phone number the man who identified himself as the owner's son was using.
Sukon's last several texts had gone unanswered.
That was back in August.
Still, the man insisted Sukon had not contacted the business about the issue.
"She hasn't called, and obviously she's just one of those people trying to get her name out there, and you guys will do it because that's what you do," the man said.
"I have no name to make for myself, I'm a customer here who's trying to get a job done. I don't see how that could make a name for me, as a matter of fact, this probably makes me feel pretty untrusting of other people. There may be good-hearted people out there who are willing to do a job, and then somebody like him ruins it."