EL PASO, Texas -- After a number of delays and a lot of frustration, Greyhound bus passengers traveling from Los Angeles through El Paso finally hit the road at 7:35 a.m. Wednesday. However, passengers had to wait 10 hours overnight at the terminal, and they said they were not given a clear reason for the delay.

Michelle Edwards is traveling cross-country on the Greyhound bus with her mother Dale Armstrong and her 8-year-old son. The trip started in Los Angeles with a scheduled departure time of 11:40 p.m. Monday, but was delayed four hours for reasons Edwards still doesn't know.

"Nobody wants to talk to us. They (representatives) disappear from behind the counters. They all refer you to the same 1-800 number. They ignore you. They did all that in California when we left. Nobody wanted to talk to us. So what are we supposed to do?" said Edwards.

Time is of the essence for Edwards, who needs to be in Roanoke, Va., by 7 a.m. Friday. She's set to begin nursing school, and said she risks being kicked out of the program if she's not present Friday.

"I'm speechless at this point because everything is up in the air. It's been such a miserable experience," she said.

Edwards and half a bus load of passengers arrived at the El Paso Greyhound terminal at 9:30 p.m. Tuesday. Edwards was under the impression the bus was going to stop and be serviced, then continue to Dallas where they would change buses. However, passengers were told to the next bus leaving for Dallas was at 4 a.m.

"When we got here they (representatives) told us we're not leaving until it is full, and they're saying it's because of the gas prices," said Armstrong. "We ask people questions and they walk away, or they send to talk to someone else. There's no customer service. There are no accommodations, and nobody knows anything," she said.

"The stories change consistently. It's consistent that they change their story, but their bus service is not consistent with what they have on the schedule," said Edwards.

KFOX reporter Arleene Barrios tried getting answers from the representative working at the terminal overnight. She was told a bus was headed to Dallas at 4 a.m. and that it didn't matter if the bus was not full. It would still depart. She was referred to the corporate office, which was unavailable for comment during the early hours.

By 4 a.m., passenger frustration escalated into an argument between passengers wanting a refund, and representatives. Passenger Alice Hazel called El Paso police to escort her from the building before she lost her temper.

Hazel said she was denied a refund, and said the bus driver didn't let her board later. She is now waiting in El Paso to resolve her situation.

Other passengers bound for Dallas waited for the 4 a.m. bus, which didn't arrive until 5 a.m. and didn't leave until 7:35 a.m. Edwards said she was told they would leave at 6:25 a.m. then 7 a.m. She said the staff told her they needed to wait for another bus with passengers who were connecting in El Paso.

Although Edwards is now on her way to Virginia, she is still not sure if she will arrive by Friday. If all would have gone as planned, she would have arrived in Virginia by 12:35 p.m. Thursday, which would have given her a day to get situated before starting school.

"You can't depend on Greyhound to get you there because they won't, and they won't tell you why," said Armstrong, who has no plans on traveling by bus again.